Real Value Supermarket IGA Spiceland Mall International Morne Rouge St. George, GD

Please Complete the following questionnaire:

Date Visited    Example: 07/04/2005 Time Visited    Example: 11:15 AM 1  Check all the following exterior areas that were clean and well maintained? Shopping carts were clean and/or available at the entrance. Exterior trash receptacles/dumpsters were well kept and not overflowing Landscaping around the store was well maintained and free of debris The parking lot was accessible, clean and well maintained. 2  Check all the following interior areas that were clean and well maintained? Interior sales floors were clean and waxed. Restrooms were properly stocked and/or clean Lighting throughout the store was working properly The store had a nice odor and was clean and inviting 3  Provide 2-5 sentences on the overall cleanliness of the grocery store? Please explain specific examples regarding any areas that needed to be addressed. 4  Were all items fresh and available for purchase? Yes No, what item(s) were not fresh or available    5  Were all products available during your visit? Yes No, what item(s) were not available    6  Are there any additional products that this store doesn’t carry, that you would like to see stocked? Yes, please list    No 7  Were all co-workers throughout the store professional and courteous? IGA co-workers were friendly, warm and helpful IGA co-workers did their job, but were not overly friendly IGA co-workers were friendly, but not efficient IGA co-workers were not friendly or efficient and were a significant detractor 8  Were you provided a friendly verbal greeting and closing remark from the cashier? Yes No, I was provided a friendly greeting, but was not thanked for my purchase No, I was not provided a friendly greeting, but was thanked for my purchase No, I was not offered a friendly verbal greeting and closing remark 9  How would you rate your overall wait time during checkout? Short (0-5 minutes) Average (6-9 minutes) Long (9+ minutes) Long (9+ minutes), but the staff was working effeciently to expediate transactions 10  Do you think this store takes pride in being a part of your Community, supporting the philosophy? Yes No 11  Why do you shop at this location? 12  Do you shop at any other grocery stores in your area? Yes, what grocery store(s)    No 13  Gender Male Female 14  Name 15  Street Address 16  City, State, Zip 17  E-mail address: 1B  Did you find the parking lot easy to access? Yes No, please explain why:    7b  Does an employee deserve recognition? Yes, who and why?    No 18  Phone Number 19   and TrendSource have partnered to launch a 5-Star Assessment Program to enable stores to continuously improve their operations and their customer's experience. Would you like to receive more information about how to participate in this program and objectively evaluate the customer shopping experience at your local ? Yes No, thanks Comments:

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